Administrator portal

0Pending vendors

0Users under review

0Open support tickets

0Suspended vendors

Operational queue

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Notification center

Admin alerts

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User management

Search users, review account status, and manage rule or subscription restrictions.

Customer and vendor accounts

Find user Account type Users and vendors Users Vendors Status All statuses Pending Active Expired subscription Suspended Deactivated

UserRoleStatusAction

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Vendor approval queue

Review business identity, location, subscription state, payout onboarding, and first listings before publishing.

0 pending

Clear No pending vendors

Vendor onboarding requests will appear here after real accounts register.

Vendor suspension and reinstatement

Suspend vendor search visibility, hide listings, or reinstate access after payment or moderation review.

Audit logged

Vendor Vendor account Live vendor Vendor account Restriction Hide listings from search Lock vendor portal access Pause bookings and payments Full reinstatement Administrator note

Suspend vendor Reinstate vendor

Listing moderation queue

Approve, reject, or request edits before products and services appear in search.

0 pending

Clear No pending listings

Submitted listings will appear here for approval, rejection, or requested changes.

Review moderation queue

Approve or deny customer reviews before they appear on listing pages.

0 pending

Clear No pending reviews

Submitted reviews will appear here for approval or denial.

Booking dispute support

2 disputes

Live service cancellationVendor review

Boat tour no-showEvidence requested

Open dispute Record decision

Payment and settlement monitoring

CX Pay

Pay-at-location booking valueANG 320.00

Pending vendor settlementANG 1,840.00

Cancellation reviews pending1

Refresh payment status

Subscription finance monitoring

Track active, trialing, past-due, canceled, and expired vendor subscriptions that control listing visibility.

4 past due

VendorSubscription typeStatusAction

Live vendorProfessionalActiveReview

Vendor accountStarterPast dueOpen billing

Admin messages

Read and reply to user and vendor messages sent from the live portals.

0 chats

User messages Vendor messages

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Support workspace

Track help requests, account recovery, route issues, and payment questions.

Email support

Support requests currently stay in email.Email

Admin broadcasts

In-app and email

Broadcast title Channel In-app and emailIn-app onlyEmail only Message Route times may change during public events. Schedule broadcast

Admin notification targeting

Segments

Customers with upcoming bookings Vendors with expired subscriptions Users currently building routes Delivery window Send after approvalSchedule for morningSchedule for evening Save targeting

Localization admin

Languages

EnglishDefault

Dutch, Papiamentu, SpanishPlanned

Save language settings

Category admin

Search taxonomy

VisibleHidden

Edit Remove

VisibleHidden

Edit Remove

VisibleHidden

Edit Remove

VisibleHidden

Edit Remove

VisibleHidden

Edit Remove

VisibleHidden

Edit Remove

Add category Save categories

Catalog product admin

Shared library

Edit reusable product and service templates vendors can choose from when creating listings.

Products

ActiveDraftHidden

Edit Remove

ActiveDraftHidden

Edit Remove

DraftActiveHidden

Edit Remove

Add product

Services

ActiveDraftHidden

Edit Remove

ActiveDraftHidden

Edit Remove

DraftActiveHidden

Edit Remove

Add service Save catalog rules

Content page admin

Legal and public pages

Terms, privacy, refund policyReview before launch

Status and recovery pagesDraft

Save content page

Help article admin

Support knowledge base

Bookings and refundsNeeds final policy text

Location and routesReady for review

Save help article

System settings admin

Platform controls

Guest route credits per 30 minutes Registered route credits per 30 minutes Save system settings

Feature flags admin

Controlled rollout

Kiosk homepage Multi-stop route builder Online payments beta Save feature flags

Audit log viewer

Immutable log

EventActorTimeScope

Vendor approvedAdmin10:24Vendor account

Feature flag changedAdmin09:12Route builder

Provider health dashboard

Healthy

Google Routes APINormal

CX Pay webhooksNormal

Email providerSetup pending

Analytics dashboard

Privacy minimized

0Searches today

0Routes started

0Bookings requested

0Vendor leads

Admin role and access controls

Separate support, moderation, finance, content, and owner permissions before launch.

Least privilege

Admin role OwnerSupportModeratorFinanceContent editor Access level Full accessScoped accessRead only Require strong password for this role Log every privileged action Save role access